ONLY CANDIDATES LOCATED IN GOA CURRENTLY Position Customer Support Night shift Goa Experience 2 years Job Location Remote Working WFH About Us At Grassdoor Logistics Technologies we are redefining the landscape of Cannabis commerce by developing a Unified Operations Center which provides seamless technology-driven solutions tailored to the unique needs of Cannabis businesses Our platform is built to empower brands with the tools they need to establish manage and scale their online and offline presence while ensuring smooth efficient and compliant operations Our technology has been adopted by Stiiizy the biggest brand in the Cannabis industry Join us and be a part of the team that is going to take over Cannabis commerce in the US Position Overview We are in search of an enthusiastic Support Representative to provide exemplary service to customers employees and assist in managing the logistics of driver scheduling The ideal candidate will be a proactive problem solver with a customer-first mindset Roles and Responsibilities 1 Customer and Driver Support Respond to customer and driver inquiries via phone email and chat providing timely and effective solutions Assist in coordinating driver schedules to ensure optimal coverage based on location and demand 2 Logistics and Operations Support the lead in managing driver allocations and handling call-outs Actively call in drivers to fulfill time-sensitive shifts to be picked up Actively monitor and interact with software operational systems Report any identified bugs outside of SOPs to level 1 support team Collaborate with team lead to adjust operations in response to promotions and sales activities 3 Documentation and Feedback Maintain detailed records of support interactions and feedback in CRM systems Contribute to the upkeep of support documentation and training materials Expectations Deliver exceptional service and maintain positive customer and driver relationships Assist in optimizing driver logistics and resource allocation Demonstrate initiative in resolving operational challenges and contributing to improvements Keep abreast of product updates and service offerings to provide informed support Qualifications Previous experience in customer support or logistics is preferred Solid organizational and problem-solving skills Proficient in using CRM systems and standard business software Ability to adapt to evolving priorities and business needs Previous experience in night shift Location Remote Work Timing US Shift-Rotational Night Shift This job can be searched at customer support customer care Customer representative driver support client support Job Types Full-time Permanent Benefits Paid sick time Paid time off Provident Fund Work from home Application Question s Do you have your own laptop Are you from Goa Do you have Fiber Internet Connection Do you have a power backup or inverter at home Shift availability Night Shift Required Overnight Shift Required Work Location Remote

📌 Customer Support (night Shift, Goa)
🏢 BidChat
📍 Goa