About the Role We are looking for highly motivated professionals with prior experience in the healthcare process domain The ideal candidate will possess excellent communication skills in English a strong understanding of pharmaceutical practices and a customer-centric mindset to deliver accurate solutions to client concerns Role Responsibilities- Handle customer queries and concerns related to pharmaceutical and healthcare processes with accuracy and empathy - Provide compliant industry-standard solutions and professional guidance to customers - Maintain high customer satisfaction through proactive clear communication - Collaborate with internal teams to ensure process quality documentation and compliance - Stay updated with the latest pharmaceutical healthcare guidelines and best practices Candidate Requirements - Experience Minimum 6 months-1 year in a healthcare process BPO KPO Customer Service - International Exposure Mandatory for healthcare vertical candidates preferably US process - Communication Excellent spoken and written English is compulsory - Domain Knowledge Robust understanding of pharmaceutical or healthcare processes - Customer-oriented approach with the ability to assess needs and offer suitable solutions - Strong analytical problem-solving skills and attention to detail Healthcare Vertical - Additional Requirements- A minimum of 5 candidates needed to start the new healthcare process - Prior experience in an international setup specifically US process is mandatory - Experience requirement 6 months to 1 year - Excellent communication skills are strictly required as per client expectations ref updazz com