Customer Support Executive Customer Communication Specialist Location Ahmedabad Employment Type Full-time - Work From Office Key Responsibilities Customer Communication Engagement Handle multi-channel communication Manage and respond promptly to customer inquiries feedback and issues via phone email live chat and social media platforms Issue Resolution Diagnose troubleshoot and provide accurate timely and complete resolutions to customer problems escalating complex issues to the appropriate internal teams when necessary Documentation Accurately document all customer interactions feedback and resolutions in the CRM system to track common issues and inform product service improvements Outreach Conduct proactive approach on follow-ups on submitted quotations Team Collaboration Collaborate effectively with cross-functional teams e g Technical Support Sales and Marketing to expedite customer process Participate in team meetings training sessions and continuous learning programs to stay updated on product knowledge support processes and industry best practices Required Qualifications Experience 1to3 years of proven experience in a Customer Support Customer Service or Communication-focused role Communication Skills Well versed written and verbal communication skills with a native-level proficiency in e g English Technical Proficiency Working knowledge of CRM or ERP software e g Salesforce and ERP etc and familiarity with support tools Problem-Solving Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally Education Any Engineering or Master s Degree Holder How to Apply Please submit your resume to yuti eieinstruments com Job Type Full time Pay 20 000 00 - 35 000 00 per month Work Location In person

📌 Customer Support Executive (Gujarat)
🏢 Recognized
📍 Gujarat