Job Profile Monitor and respond to customer feedback across multiple channels e g email social media phone and manage the end-to-end customer feedback process including complaints compliments and other service-related input Regular Reporting and work closely with department head to ensure feedback is addressed in a timely and appropriate manner Prepare regular reports to analyze the data Skills Fluent communication in English Hindi Gujarati Active listening ability MS Excel Qualification B com Any Non technical bachelors degree Transportation is provided from Vadodara Job Type Full time Pay Up to 180 000 00 per year Benefits Paid sick time Work Location In person Speak with the employer 91 (phone hidden)