Line of Service Internal Firm Services Industry Sector Not Applicable Specialism Operations Management Level Senior Manager Summary At PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and productive delivery of IT services This includes monitoring network performance troubleshooting issues and implementing security measures In service management at PwC you will focus on overseeing and confirming the delivery of quality and timely services You will monitor vendor compliance with contractual agreements for service quality availability and reliability manage the business and delivery of services and lead service recovery in case of major incidents Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary A career in Information Technology will provide you with the opportunity to support our core business functions by deploying processes to enable our IT Service management activities including Change and Release Management Responsibilities Understanding and in depth knowledge of IT Service Management industry leading practices ITIL and SDLC Methodology Coordinating and or playing a key role in ServiceNow product support implementation or process ownership Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform Maintaining knowledge of product enhancements vendor road maps and product user community discussions Supporting stakeholders and customers through product releases and platform upgrades Performing data analysis to build actions plans toward IT Service Management adoption aligned to PwC Technology strategy Maintaining and improving stakeholder communication channels Sharepoint distribution groups etc Coordinating and collaborating with a diverse global team to achieve outcomes Coordinating or supporting product updates and changes to the platform Supporting the creation and maintenance of product roadmaps Communicating and presenting business and technical information cogently to a wide variety of audiences Operating with independent authority and good judgment to resolve technical issues that pertain to the business applications under their area of responsibility Leading teams in a rapidly changing environment including performance management coaching for development and resource assignment and Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate Mandatory skill sets Understanding and in depth knowledge of IT Service Management industry leading practices ITIL and SDLC Methodology Preferred skill sets ITIL Foundations v4 or higher certification Agile Scrum Six Sigma yellow green belt Data Analytics Azure DevOps Years of experience required 12 years and above Education qualification Any UG PG Education if blank degree and or field of study not specified Degrees Field of Study required Master Degree Bachelor Degree Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills ITSM Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Coaching and Feedback Communication Communications Planning Conflict Resolution Contract Management Contract Negotiation Creativity Crisis Management Customer Relationship Management Customer Service Excellence Customer Service Management Developing Service Standards Embracing Change Emotional Regulation Empathy Escalation Management Inclusion Influence Information Technology Infrastructure Library ITIL Intellectual Curiosity Internal Communication IC 32 more Desired Languages If blank desired languages not specified Travel Requirements Up to 20 Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In-senior Manager|| Service Manager|| In It Services Co|| Ifs || Pan India (Gurugram)
🏢 PwC
📍 Gurugram