Job Title Associate- Billing Department -Patient Service Location Unit -Cytecare Hospitals Yelahanka Bangalore Qualification- Any graduation mandatory NO Diploma Experience- freshers only Roles and Responsibility Communicating and coordinating with patient and the doctors Managing calls and customer queries escalated by the team Identify and assess customers needs to achieve 10 10 satisfaction rate Ability to plan organize ones work schedule effectively Plan work schedules and monitor the duties to ensure that the departments are manned 24X7 Error free billing IP to be maintained Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods tools Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions Follow communication procedures SOP s guidelines and policies and implement the same Take the extra mile to engage customers Ability to multi-task prioritize and manage time effectively Stay motivated and motivate the team to deliver exceptional customer care To carry out any other task assigned by higher authority Sending daily weekly monthly reports as specified by department head Job Types Full-time Regular Permanent Regards Ashika Associate HR (phone hidden) Job Type Full time Pay 23 000 00 - 25 000 00 per month Benefits Health insurance Paid time off Experience Accounting 1 year Required Microsoft Excel 1 year Required Work Location In person