- CRM Executive Hospitality Background Location Ahmedabad Job Type Full-time About MK Jewels MK Jewels is a leading fine jewellery brand celebrated for its exquisite craftsmanship premium collections and customer-first philosophy With a solid retail presence and an expanding digital footprint MK Jewels is committed to delivering world-class experiences and building long-term relationships with clients Role Overview Applications are invited from candidates residing in Ahmedabad preferably from Navrangpura and nearby areas We are seeking a CRM Executive preferably with a background in the hospitality or luxury service industry to strengthen client relationships enhance customer satisfaction and drive loyalty The role requires a service-oriented mindset excellent communication skills and a customer-centric approach to ensure every client interaction is memorable and meaningful Key Responsibilities Customer Engagement Service Excellence Deliver a warm professional and personalized experience to every client Address inquiries concerns and complaints efficiently across channels in-store phone email WhatsApp social media Ensure timely follow-ups to improve satisfaction and drive conversions Relationship Management Build long-term relationships by understanding client needs and preferences Maintain customer data including key life events birthdays anniversaries engagements to personalize offers and communication Proactively connect with clients to foster trust and loyalty Sales Support Conversions Track leads monitor conversion rates and share insights on customer trends Collaborate with the sales team to resolve conversion barriers and deliver seamless customer journeys Support front-office teams in ensuring a smooth enquiry-to-purchase experience Customer Insights Reporting Analyse buying behaviour preferences and feedback to support strategic decisions Prepare reports on customer interactions conversion metrics and feedback patterns Continuous Improvement Stay updated on industry trends and CRM best practices Suggest and implement process improvements to enhance customer engagement and efficiency Requirements Qualifications Bachelor s degree in Hospitality Management Marketing BBA or a related field 1-3 years of customer-facing experience hospitality luxury retail or similar industries preferred Excellent communication skills in English Hindi and one regional language Strong ability to manage high-value clients with patience empathy and professionalism Problem-solving skills with the ability to adapt quickly in customer situations Strong organizational skills and ability to handle multiple client interactions simultaneously Familiarity with CRM tools software will be an advantage Why Join MK Jewels Be part of a renowned jewellery brand with a growing digital presence Work in a creative and dynamic environment with long-term career growth opportunities Attractive salary package with performance-linked benefits Ongoing training and professional development support Opportunity to collaborate with a motivated and passionate team How to Apply Interested candidates may apply in confidence at hr mkjewels in or WhatsApp on (phone hidden) Work Location MK Sons Fine Jewels Surbhi Complex 4-5 Chimanlal Girdharlal Rd Opp Municipal Market Vasant Vihar Navrangpura Ahmedabad Gujarat - 380009 Job Types Full-time Permanent Pay 9 581 42 - 25 000 00 per month Benefits Cell phone reimbursement Provident Fund Work Location In person