Roles and Responsibilities Customer Relationship Management Build and maintain strong relationships with clients ensuring high levels of customer satisfaction and loyalty Issue Resolution Address and resolve client inquiries complaints and issues promptly and efficiently Communication Serve as the primary point of contact for clients providing timely updates and proactive communication Team Collaboration Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences Multi-Tasking Efficiently manage multiple client accounts and requests simultaneously ensuring timely and accurate completion of tasks Adapt to shifting priorities and handle a variety of tasks from issue resolution to data analysis maintaining a high level of service quality throughout Client Requirements Serve as a liaison between clients and the development team to effectively communicate and raise client requirements Additional Qualification and Skills Bachelor s degree in commerce or related field preferred Proficient in basic Excel functions Job Types Full-time Permanent Pay 23 000 00 - 28 000 00 per month Perks Health insurance Paid sick time Paid time off Provident Fund Work Location In person