Job Category Ford Customer Service Degree Level Associate Degree or equivalent Key Roles and Responsibilities and Skill of Position Perform advanced diagnostics repair and maintenance on Ford vehicles to OEM standards Dismantle inspect repair and assemble engines and transmissions gearboxes with precision Conduct advanced electrical and electronic diagnostics tracing faults and resolving complex issues Triage and resolve technical concerns with clear root-cause analysis and corrective action plans Handle warranty-related queries verify concern and cause capture DTC and evidence prepare accurate documentation and liaise with warranty admin teams for approvals in line with Ford policies Utilize Ford ESST SST and associated diagnostic platforms efficiently and safely Document work performed diagnostics and parts used in line with Ford processes and dealership standards Liaise professionally in English with Australian dealership teams for technical escalations and updates Support road tests quality checks and final delivery inspections Mentor junior technicians and contribute to a safe clean and organized workshop Adhere to safety environmental and compliance standards Knowledge of vehicle modules is important for both retrieving Data Identifier DID information and conducting programming tasks Key Skills Experience with Ford diagnostic software and systems e g IDS FDRS OBD-II workflows Familiarity with Ford service information portals and technical service publications Prior experience preparing and validating warranty claims in a dealership service environment Ford Information systems- PTS GTAC Servis2 Computer literate - Word Excel Outlook PowerPoint Ability to work under pressure in difficult environments and different time zone Qualifications Education Qualification Diploma or bachelor s degree or master s degree in mechanical Automobile No of Years of Experience Minimum 5 years of hands-on experience working specifically on Ford vehicles Level 3 Master Technician certification Ford or Ford T-Champ credential required Professional Exposure Technical Skills Should have worked as Service Technician Dealer Shop Floor Experience is must Dealer Diagnostic Engineer expertise in engine and transmission gearbox dismantling and assembly Strong knowledge of automotive electrical systems diagnostics and fault-finding Demonstrated experience using Ford ESST SST Other Key Requirements Valid passport is must no any medical issues police criminal cases are mandatory Work place is Chennai location till travel start to overseas Should be willing to work any extreme weather conditions Valuable in MS office files Communication and interpersonal skills Work well under pressure and highly achievement oriented Ability to develop open and cooperative relations with internal and external teams Work may involve overtime or shift flexibility to meet operational needs

📌 Field Service Technician (Chennai)
🏢 Ford
📍 Chennai