We are looking for an Entitlement Representative to join our Global Order to Cash - Entitlement team in Chennai This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate s web-based products and services by managing trials recent business setups and renewals About You Must have a bachelor s degree in any subject specialization that supports the role Minimum 2 Years overall experience in internal external stake holder and customer handling specifically in Salesforce CRM Strong communication skills written oral presentation with the field account management customers and internal management Knowledge of Microsoft Office Intermediate to Advanced Access and Excel Skills Knowledge of web product delivery and processes It would be great if you also had Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues improving service offerings Ability to achieve thoroughness and accuracy when accomplishing a task Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors Driven towards operational excellence and achieve quality in everything you do Strong organizational skills What will you be doing in this role Internal external stake holder and customer handling specifically in Salesforce CRM Working knowledge of CRM preferably Salesforce and order management and billing systems like NetSuite or Zuora Experience with Salesforce Configure-Price-Quote CPQ or other CPQ tool is highly preferred Demonstrated work experience in managing web product delivery and processes order fulfillment delivery and or customer service Must possess knowledge of business processes pricing policies and contracts Understand a company s opportunity to cash processes Assist in resolving incoming queries promptly demonstrating a high level of professionalism and strong communication skills Follow Clarivate s audit and compliance controls About the Team The Entitlement s team is part of our Global Order to Cash OTC organization which includes Order Management Billing Collections and Cash Applications Each group collaborates to provide transparency on our end-to-end processes and performance working to a high standard in order to meet our customer expectations Hours of Work Monday to Friday- rotational shifts covering APAC EMEA and US hours At Clarivate we are committed to providing equal employment opportunities for all qualified persons with respect to hiring compensation promotion training and other terms conditions and privileges of employment We comply with applicable laws and regulations governing non-discrimination in all locations

📌 Entitlement Representative (Tamil Nadu)
🏢 Clarivate
📍 Tamil Nadu