Job Title Front Office Associate Department Front Office Reports To Front Office Supervisor Front Office Manager Location Fragrant Nature Resort Kollam Job Type Full-Time Job Summary The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service They are responsible for handling check-ins check-outs reservations guest queries and ensuring smooth day-to-day front office operations Key Responsibilities Greet guests warmly upon arrival and provide a seamless check-in check-out experience Manage reservations via phone email and online booking platforms Assign rooms and issue room keys Handle guest requests and complaints with professionalism and efficiency Coordinate with housekeeping and other departments for smooth operations Maintain accurate guest records and update information in the PMS Property Management System Handle payments billing and maintain cash register balance Ensure the lobby and front desk area are clean and presentable at all times Provide information about hotel facilities services local attractions and transportation Maintain confidentiality of guest information and hotel data Job Type Full-time Pay 13 000 00 - 15 000 00 per month Advantages Food provided Provident Fund Schedule Rotational shift Work Location In person