Key Responsibilities Customer Support Email Chat Respond to customer inquiries through email website chat and social media messages Resolve issues related to order status exchanges delays and payments Maintain a professional and empathetic tone while handling all queries Coordinate with the logistics team for order updates and delivery escalations Inventory Stock Management Track daily inventory movement across platforms website marketplaces offline Update stock levels and ensure accuracy of product availability on the backend Coordinate with production and warehouse team for restocking and product dispatch Identify fast-moving and low-stock items and raise alerts for restocking Backend Operational Support Maintain records of returns exchanges and damaged stock Generate simple reports on inventory levels and customer feedback Coordinate with courier partners for timely pickups and deliveries Requirements Good written communication skills English Hindi Familiarity with Google Sheets Excel or any inventory management tools Experience with Shopify Unicommerce or similar platforms is a plus Organized proactive and detail-oriented Perks Opportunity to work with a sustainable and growing fashion brand Exposure to multiple departments including production and customer service Friendly and flexible work environment Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person