JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized perks to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Job Title Assistant Facility Manager - Soft Services Location On-site e g Bengaluru Reporting To Facility Manager Soft Services Manager Purpose of the Role To ensure smooth delivery of soft services housekeeping front office mailroom pantry etc at the facility maintaining high standards of cleanliness hospitality and client satisfaction Key Responsibilities Housekeeping Cleanliness Supervise housekeeping staff and ensure cleanliness standards are met Conduct regular facility rounds to identify and resolve issues Coordinate with vendors for service quality and issue resolution Front Office Helpdesk Oversee front office operations ensuring professional visitor handling Manage helpdesk operations and escalate unresolved issues Prepare and manage shift rosters for front desk and helpdesk staff Mailroom Pantry Services Ensure timely and accurate mail distribution Monitor pantry services and coordinate with vendors for supplies and hygiene Vendor Staff Coordination Liaise with service vendors for performance reviews and improvements Conduct regular meetings with vendors and internal teams Compliance Safety Ensure adherence to health safety and hygiene standards Maintain documentation and reports as per audit and compliance requirements Client Stakeholder Management Act as the point of contact for client escalations related to soft services Ensure service delivery meets or exceeds SLA KPI targets Qualifications Skills Graduate in any discipline Hotel Facility Management preferred 4-7 years of experience in facilities or hospitality management Strong communication and interpersonal skills Ability to manage teams and vendors effectively Knowledge of safety hygiene and statutory compliance If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together