Additional Information Job Number25125119 Job CategoryRooms Guest Services Operations LocationFour Points by Sheraton Amritsar Mall Road Plot No 360 Mall Road Amritsar Punjab India 143001 ScheduleFull Time Located RemotelyN Position Type Non-Management POSITION SUMMARY Assist staff with expediting problem payments e g problems processing credit card Follow up with guest regarding satisfaction with guest-related issues Process all guest check-ins by confirming reservations assigning room and issuing and activating room key Process all payment types such as room charges cash checks debit or credit Set up accurate accounts for each guest upon check-in i e sharewiths separate room tax incidentals comp Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations Block rooms in the computer and identify designated requirements and requests Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Coordinate with Housekeeping to track readiness of rooms for check-in Review shift logs daily memo books and document pertinent information in logbooks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specifications Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Anticipate and address guests service needs Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Where timeless classics are woven with modern details Where business meets pleasure Where even when travelers are global they can experience the local As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters We provide exactly what guests need in an uncomplicated way If you are seeking opportunities to put guests at ease in a friendly genuine and approachable setting join our team In joining Four Points you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Front Office Executive (Punjab)
🏢 Marriott International
📍 Punjab