The role requires communicate with the customers via email and outcall to keep them posted on their grievance that has been raised resolved It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe I Care for you model - ICU Understanding and striving to meet or exceed metrics while providing excellent world class customer service Skills - Good Communication comprehensive Skills Ability to write speak and understand English Hindi Marathi Identify customers needs clarify information research every issue and provide solutions and or alternatives Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims Adherence to all the SLAs Websales Travel Health Admin Customer Care Targets are met for Quality email closures shrinkages log in hours shift adherence leaves Department HO Skills Required Good Communication comprehensive Skills Role 2 Years Of Exp 3 to 7 Years Education Qualification Graduate PG Desirable Skills 1 Good communication skills 2 Versatile adaptable to change 3 Well versed with MS Office 4 Should have good analytical and problem-solving skills 5 Should be aware of the Local language Designation Deputy Manager - Customer Experience