Description The Transportation Representative Associate serves as the crucial liaison between Amazon SWA Shippers stations and delivery partners This role is responsible for coordinating shipment operations managing stakeholder communications and ensuring efficient delivery execution while maintaining service excellence Key job responsibilities Monitor and enhance delivery performance through active coordination with stations and shippers Manage real-time tracking of pending deliveries and implement rescue operations as needed Execute standard operational tasks based on shipper requests following established SOPs Facilitate transparent communication channels between multiple stakeholders Generate and distribute regular performance reports Handle escalations through appropriate channels Identify trends and propose process improvements Maintain performance metrics at or above target levels A day in the life Daily Operations Monitor real-time tracking IDs for pending deliveries Coordinate with stations for shipment rescue operations Collect and communicate station feedback to shippers Process shipper requests for specific tracking IDs Generate and share performance reports Handle time-sensitive escalations Basic Qualifications - Bachelor s degree in a quantitative technical field such as computer science engineering statistics - - Experience with Excel - - Experience with SQL Preferred Qualifications - Bachelor s degree in a quantitative technical field such as computer science engineering statistics - - Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner