We are M G Global Services Private Limited formerly known as 10FA India Private Limited and prior to that Prudential Global Services Private Limited We are a fully owned subsidiary of the M G group of companies operating as a Global Capability Centre providing a range of value adding services to the Group since 2003 Our purpose is to give everyone real confidence to put their money to work With a heritage dating back more than 175 years we have a long history of innovation in savings and investments combining asset management and insurance expertise to offer a wide range of solutions Our two distinct operating segments Asset Management and Life work together to provide access to balanced long-term investment and savings solutions M G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M G s ambition to be the best loved and most successful savings and investments company in the world Our diversified service offerings extending from Digital Services Digital Engineering AI Advanced Analytics RPA and BI Insights Business Transformation Management Consulting Strategy Finance Actuarial Quants Research Information Technology Customer Service Risk Compliance and Audit provide our people with exciting career growth opportunities Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity we are creating an exceptional place to work for exceptional talent Key Responsibilities Workplace Experience Strategy and Change Roadmap Collaborate with WPS UK HR and IT teams to define and execute a workplace experience strategy integrating people place and technology Support the Head of WPS India in delivering roadmap activities that enhance workplace spaces services and tools Lead business change engagement activities for workplace projects enhancement works and local moves and changes activity Workplace Experience Insights Innovation Drive and oversee workplace experience through impactful moments that matter ensuring alignment across environments systems and service KPIs Analyse engagement metrics and create feedback loops to capture colleague insights and apply best practices to maximise asset performance and elevate the workplace experience Champion innovation and adopt industry best practices to elevate workplace experience Front-of-House and Space Management Manage reception meeting rooms collaboration areas and event spaces to maintain a welcoming and professional setting Establish and execute audit processes including regular floorwalks to monitor and optimise workplace environments systems and services tracking moments that matter KPIs to ensure standards are met and escalating issues to FM teams as required Workplace Employee Engagement and Onboarding Coordinate wellness programs CSR initiatives and recognition events in partnership with HR and Communications Facilitate workplace onboarding for new hires to ensure smooth integration Lead site tours networking initiatives and community engagement activities to strengthen workplace reputation Workplace Helpdesk Issue Resolution Oversee the WPS India Support Hub ensuring KPIs are met Serve as the primary contact for workplace-related concerns managing escalations through to resolution Event and Initiative Management Plan and oversee workplace logistics and quality assurance for corporate events and engagement activities Service Standards and Vendor Oversight Develop and govern service standards and satisfaction metrics for workplace experience and contracted partners Manage third-party vendors assigned to or supporting this role to ensure compliance with any contractual obligations Knowledge Skills Experience Strategic workplace leadership integrating people place and technology Change management and continuous improvement using data-driven insights Experience managing front-of-house space events and employee engagement Strong service standards vendor management and issue resolution skills Proven ability to innovate and deliver high-quality workplace experiences Qualifications Relevant certification Bachelor s degree in business hospitality marketing or similar 8 years of work experience in a similar role e g facilities management event management hospitality front desk Personal Attributes People centric focused on creating positive experiences and strong relationships Analytical and improvement driven with a naturally innovative mindset Highly organised and detail oriented remaining calm and composed under pressure Clear engaging communicator with strong interpersonal skills and a collaborative approach Confident inspiring leader with the ability to influence support and motivate others We have a diverse workforce and an inclusive culture at M G Global Services regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people We also welcome those who take part in military service and those returning from career breaks

📌 Vp, Workplace Experience Lead (Mumbai)
🏢 M&G
📍 Mumbai