Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role The Capability Center BRIM Convergent Mediation CM Manager ensures the on-going operations execute properly perform regular maintenance activities and monitor all jobs and batch processes This is a technology focused role with additional project management responsibilities You play a crucial role in building maintaining CM solutions and managing the operations and projects related to SAP BRIM s Convergent Mediation module This module focuses on gathering transforming and processing data from multiple sources to be used in provisioning billing invoicing and settlement payment lot processes Your responsibilities encompass both operations management and project management functions Your Role Accountabilities OPERATIONS Ensure the Convergent Mediation system operates smoothly handling the inflow and outflow of data from various sources This includes monitoring daily batch jobs real-time data processing error handling and managing system alerts Identify troubleshoot and resolve issues within the mediation system such as data inaccuracies errors in data transformation or integration failures between upstream and downstream systems Design develop document test deploy Convergent Mediation objects per business requirements Provide efficient solutions in a fast-paced business environment Analyze the performance of the mediation processes and ensure efficient handling of large volumes of data without bottlenecks Apply system tuning techniques or coordinate with technical teams to improve performance Oversee the accuracy consistency and completeness of data flowing through the system This includes implementing validation rules managing error logs and ensuring data reconciliations Provides technical support by resolving incidents and apply permanent fixes Ensure adherence to service level agreements SLAs for uptime and issue resolution Act as the point of contact for operational stakeholders providing them with updates on system performance incidents and ongoing operational tasks PROJECT MANAGEMENT Lead projects related to the implementation upgrade or enhancement of the Convergent Mediation system This involves creating detailed project plans defining timelines allocating resources and overseeing the execution of project tasks Work closely with business stakeholders to gather requirements set expectations and ensure that project outcomes align with business objectives Engage with cross-functional teams like billing finance and IT teams Collaborate with functional and technical teams to implement enhancements in the Convergent Mediation system such as new data sources mapping pricing models or regulatory changes Identify potential risks in projects and develop mitigation strategies to ensure the projects are delivered on time within scope and budget Manage relationships with external vendors who provide software or support services related to SAP BRIM Convergent Mediation Ensure rigorous testing unit integration and user acceptance testing of all new functionalities and patches Coordinate with quality assurance teams to validate that the system works as expected Provide necessary support to BRIM functional teams for testing in non-prod systems Ensure that users are adequately trained on recent functionalities or processes Create and maintain documentation related to operations and projects such as user manuals technical specifications and project reports CROSS FUNCTIONAL CONTINUOUS IMPROVEMENT Manage the integration of Convergent Mediation with other SAP BRIM components such as Convergent Invoicing and Subscription Management from the Commerce Platform Work with business intelligence teams to provide data from the mediation system that can be used for reporting and analytics purposes Identify opportunities to automate recurring processes such as data validation error reporting or system health checks to improve efficiency Monitor the operational costs of the mediation system and look for ways to optimize resource usage whether by fine-tuning the infrastructure or improving the processes involved Qualifications Experiences 2 years of prior experience in a related field media entertainment business development or streaming services industry experience a plus 3 years of hands-on implementation or operations experience with Digital Route s CM solution 5-7 years of transactional processing and operational assurance experience Undergraduate degree required in computer science mathematics or business sciences Superior analytical and problem-solving skills Strong proficiency in JAVA development Experience with Linux and shell scripting Experience in working integration with external systems like SaaS platforms Strong understanding of CM Integrations with SAP Working experience with ESB tools Knowledge of data archiving and best practices A passion for accuracy and translating insights into a compelling narrative able to maintain a balance between the details and the larger picture Excellent written and verbal communication Superb relationship building skills Work collaboratively w small teams Ability to handle multiple assignments concurrently Not Required but preferred experience Graduate degree preferred not required in computer science mathematics or business sciences Post-graduate work experience in a related field entertainment or entertainment Knowledge of and passion for media entertainment and technology industries including key players growth trends and drivers new media models industry structure etc Familiarity with streaming and similar products services Experience working in a national or global company Experience developing financial models in Excel AND facilitating business discussions Expert user of Microsoft Office Excel PowerPoint Word to prepare all documents presentations graphs briefings and worksheets Some visualization tool knowledge would be helpful i e Tableau Power BI Comfortable in working in highly iterative and somewhat unstructured environment How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at www wbd com guiding-principles along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our accessibility page for instructions to submit your request