Key Responsibilities Technical Support Provide first-level support for all IT-related issues including hardware software network and hotel application problems Respond promptly to IT service requests from hotel departments and ensure timely resolution Assist with configuration installation and troubleshooting of computers printers POS terminals and other devices Hotel Systems Maintenance Support daily operations of PMS POS PBX telephone systems IPTV key card system call accounting and other hotel applications Work closely with vendors to resolve issues related to hotel systems Ensure proper functionality of guest and staff Wi-Fi networks Network System Administration Monitor and maintain network connectivity including switches routers access points and firewalls Assist in creating and managing user accounts access rights and system permissions Conduct routine system backups and ensure data security procedures are followed Security Compliance Follow cybersecurity best practices including antivirus updates patch management and secure password policies Ensure compliance with hotel brand IT standards and data protection regulations Report security incidents or suspicious system activity to the IT Manager Supervisor Inventory Documentation Maintain accurate inventory of IT equipment software licenses and accessories Document support activities system configurations and troubleshooting procedures Assist with IT asset tagging and lifecycle management Project Support Assist in implementing new systems upgrades or technology enhancements Participate in testing recent equipment or software before deployment Support IT Manager Supervisor during major installations or network improvements Qualifications Skills Diploma or Bachelor s degree in Information Technology Computer Science or related field 5 years of IT support experience preferably in hospitality or service industry Basic understanding of networking Windows OS and hotel software systems PMS POS PBX etc Strong troubleshooting and analytical skills Good communication and customer service skills Able to work in shifts weekends or on-call when needed Can also connect at Careers radissonmbd com INDEXECINDUS

📌 It Executive (Uttar Pradesh)
🏢 Radisson Hotel Group
📍 Uttar Pradesh