We are looking for candidates who have experience in Retention or sales and call center experience Job description Promote and retain products and services Experience in customer retention or sales Prior experience in a call center workplace is required Deliver excellent customer service over the phone Negotiate and process save service order requests from customers Interact with customers patiently tactfully and efficiently Clearly explain applicable fees and adjustments to customers Offer product and service options tailored to customer needs Demonstrate active listening skills Follow structured call flows to enhance the customer experience