Job description Customer Support Executive About the job Customer Support Executive delivers all aspects of support for TIGC products such as usability content search and answers to customers inquiries The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone Chat and Email This includes active focus on enquiry resolution a positive client centric demeanour always and ensuring that all the vital action is taken to resolve a customer s query YOUR DAILY TASKS Respond to customer s enquiries relating to information product and fault calls resolving as many queries as possible on the first interaction Take inbound and make outbound calls to resolve and or route customers across service delivery Log and classify all calls and requests for assistance in the customer relationship management system Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Handle the resolution process for customers relating to data and applications for a particular product s and contact Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur Call out problems affecting several customers or influencing the timely resolution of one customer s enquiry including customer concerns to the team leader and other support sales engineering or resolver groups as appropriate Recognize and raise recurring problems inferior processes or outdated procedures Accept additional projects or areas of responsibility that will improve the team s performance What Do You Need To Bring 2 years of Email Chat Voice Process experience BA BS BCom degree or educational equivalent Business level both written and spoken fluency in English Experience in a customer service or contact center environment preferred The ability to learn and become specialists in products and develop a sound understanding Positive approach to undertake additional projects and responsibilities from time to time Strong working knowledge of external systems PC-based internet and software applications Internet Microsoft Office - Outlook Word Excel Ability to work independently while making sound business decisions on case information Well-developed sense of urgency and follow-through Time Management and Adherence to schedules Willingness to work hard and have fun doing it Competencies Customer Focus Listening Problem Solving Composure Drive for Results Ethics and Values Integrity and Trust ENGLISH HINDI Mandatory Working Hours Rotation shift Week offs Work Location Bangalore Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Advantages Provident Fund

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