Client Relationship Manager CRM Raipur Babulal Jewellers - Luxury Retail Division Location - Raipur Babulal Jewellers is looking for a Customer Relationship Manager CRM to enhance customer engagement build strong relationships and ensure excellent customer service The ideal candidate should have a passion for Jewellery Retail excellent communication skills and a customer-centric approach to drive business growth Key Responsibilities Build and maintain robust relationships with new and existing customers Provide personalised assistance to clients understanding their preferences and needs Handle customer inquiries complaints and feedback with professionalism Maintain and update the customer database for future engagement and marketing efforts Assist in organising exclusive client events promotions and loyalty programs Coordinate with the sales and marketing team to enhance customer experience Follow up with clients post-purchase to ensure satisfaction and encourage repeat business Ensure a high level of client retention and referrals through relationship management Maintain detailed records of customer interactions and purchase history Required Qualifications Skills Bachelor s degree in Business Administration Marketing or a related field Minimum 2-4 years of experience in customer service or relationship management preferably in the jewellery retail industry Strong interpersonal and communication skills English and Hindi Customer-focused mindset with the ability to build lasting relationships Proficiency in CRM software MS Office and digital communication tools Problem-solving skills and the ability to handle customer concerns effectively Ability to work in a fast-paced environment and manage multiple client interactions Email Id-hr babulaljewellers com Contact No (phone hidden) Job Types Full-time Permanent Pay 20 000 00 - 27 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Education Bachelor s Required Experience Customer relationship management 2 years Required Location Civil Lines Raipur Chhattisgarh Required Work Location In person