Job Title Customer Service Associate CSA Location Thoraipakkam Kolathur Mogappair Ambattur Selaiyur Adambakkam and Ashok Nagar Job Purpose Serve as the first point of contact for customers in-store phone app email Deliver excellent customer service by addressing customer queries processing orders payments resolving complaints and ensuring customer satisfaction Key Responsibilities Duties Greet customers politely and professionally understand and record their needs Assist customers in selecting products meat seafood related items explain product details freshness cuts packaging and make suggestions if needed Take and process orders including billing payment handling cash card app order entry in POS system and ensure correct documentation Handle customer queries inquiries via phone email or in-person order status delivery tracking substitutions cancellations refunds exchanges Resolve complaints or escalate issues as needed to supervisor manager to ensure timely resolution Maintain updated customer records order logs complaint logs as per company procedures Coordinate with store operations butchers packers delivery logistics if needed and other teams to ensure smooth order fulfillment and timely delivery Ensure hygiene and cleanliness standards in customer-facing and service areas especially important given the fresh meat seafood context Promote any ongoing offers loyalty programs or company promotions inform customers about them and assist in upselling when appropriate Maintain a professional attitude friendly demeanor and compliance with all company SOPs including safety hygiene and customer-service protocols Qualifications Skills Experience Minimum education 12th pass or equivalent higher education preferred Good verbal and written communication skills local language English to interact with diverse customers Customer-first attitude empathy patience and good interpersonal skills Basic numerical skills for billing payments order processing Comfortable working in a retail food-service environment willingness to work shifts weekends and possibly evening hours Basic computer POS familiarity is a plus for order entry billing record-keeping Knowledge or willingness to learn hygiene and food-safety norms Prior experience in retail FMCG food or customer-service roles is an advantage though freshers can be considered if they show aptitude What the Role Offers Opportunity to work with a leading fresh-meat seafood retail e-commerce brand Learning experience in retail operations customer handling and order delivery management in a food-service context Potential career growth within store or customer-service operations depending on performance Exposure to both in-store retail and e-commerce fulfilment dynamics as TenderCuts operates both Job Types Full-time Part-time Permanent Fresher Pay 12 000 00 - 14 000 00 per month Expected hours 54 per week Advantages Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Service Assistant (Tamil Nadu)
🏢 Tendercuts
📍 Tamil Nadu