Front Office Manager - Roles and Responsibilities 1 Guest Relations Ensure all guests receive excellent service Handle guest complaints feedback and special requests Oversee guest check-in and check-out processes Maintain high customer satisfaction 2 Staff Supervision Training Supervise front desk staff receptionists concierge bell desk etc Schedule staff shifts and manage daily staffing needs Train new employees on procedures and service standards Monitor staff performance and provide feedback 3 Front Office Operations Manage the daily operations of the front desk Ensure smooth reservation registration and room assignment processes Coordinate with housekeeping and other departments Maintain cleanliness and professional appearance of the front office area 4 Administration Reporting Prepare daily weekly and monthly front office reports Monitor occupancy levels room rates and revenue Keep records of guest information invoices and payments Handle cash management and billing accuracy 5 Communication Coordination Work closely with housekeeping maintenance and other departments Ensure timely communication of guest needs or issues Coordinate with the sales and marketing team for promotions and events 6 Customer Service Excellence Promote a welcoming workplace Resolve conflicts or issues efficiently Maintain high hospitality standards and brand image 7 Security Safety Ensure guest privacy and data protection Follow hotel safety procedures and emergency plans Monitor security systems and entry logs 8 Technology Systems Manage front office software PMS - Property Management Systems Train staff in using booking and billing systems Ensure all technical equipment at the front desk is functioning Job Type Full-time Pay 30 000 00 - 35 000 00 per month Benefits Food provided Paid time off Ability to commute relocate Hassan Karnataka Reliably commute or planning to relocate before starting work Required Education Diploma Required Experience FRONT OFFICE OPERATIONS 3 years Preferred FRONT OFICE OPERATIONS 4 years Required Language ENGLISH KANNADA HINDI Preferred Shift availability Day Shift Preferred Night Shift Required Work Location In person

📌 Front Office Manager (Hassan)
🏢 HOYSALA VILLAGE RESORT
📍 Hassan