P1 C3 TSTS The Application Infrastructure team is seeking a motivated Chatbot Conversational Al Engineer to join the Chatbot team A successful candidate will participate in all aspects of software development working directly with chatbot experts other developers and engineers within the team and our internal clients who wish to adopt chatbot solutions as part of technology service delivery The candidate will have a very strong technical foundation a strategic mindset great communication skills and the ability to collaborate well with others in a truly global team Act as a subject matter expert on the chatbot platform Developintegrations in Python and Groovy that enable virtual agents to interoperate with various systems Participate in every phase of the Software Development Lifecycle Create Generative Artificial Intelligence solutions and drive their adoption Understand refine and translate customer requirements into working software Create and enhance various utilities that support the chatbot platform Lead design and code reviews Work closely with a global team of engineers SREs and conversational Al experts Identify automation opportunities and lead the way in addressing them Train and refine intent detection models Continually improve production virtual agents Measure demonstrate and articulate the value of Artificial Intelligence solutions and automation Support POCs and product demonstrations Primary Skills Strong knowledge of software design and best practices Deep experience with Python coding and development Experience with JavaScript and Node js and other software development frameworks and libraries Experience building Al applications preferably Generative Al and LLM based apps Experience with Agentic Al frameworks Familiarity with CCD practices and experience with GitHub and Jenkins Excellent written and verbal communication skills Deep experience with Agile development practices such as Scrum Strong background in Linux Solid understanding of LP and Artificial Intelligence Machine Learning concepts You might also have Experience designing creating and interfacing with Virtual Agents using Amelia Kore Microsoft Copilot Studio or similar platform Experience in development management and deployment of Kubernetes workloads preferably on OpenShift Understanding of Auth 2 0 protocol for secure authorization Sourcing and labeling training data for ML models Understanding of SRE techniques Understanding of Model Ops ML Ops LLM Ops Solid understanding of NLP and Al Machine Learning concepts 7 Experience with cloud platforms such as AWS and Azure Enterprise Technology Services ETS delivers shared technology services for the Firm supporting all business applications and end users ETS provides capabilities for all stages of the ETS also delivers all workplace technologies desktop mobile voice video productivity intranet internet in integrated configurations that boost the personal productivity of our employees Application and end user services are delivered on a scalable secure and reliable infrastructure composed of seamlessly integrated datacenter network compute cloud storage and database services Within ETS the Chatbot Team in Application Infrastructure provides a scalable Natural Language Understanding platform for designing and building virtual agent solutions that can be adapted to a variety of technology services Python Javascript NodeJS Gen AI LLM Agentic AI frameworks About Virtusa Teamwork quality of life professional and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Great minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide outstanding minds with a dynamic place to nurture new ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need