We Are Hiring - Associate for E-Commerce Customer Chat Support Immediate Joiner s Mumbai Applicants Only Location Airoli Navi Mumbai Shift US-Based Rotational Shifts Working Days 5 Days a Week with 2 Rotational Offs Job Type 4-Month Contract with possible extension based on performance Eligibility HSC - Freshers Welcome Transportation Home Pick Drop Provided Why Join Us Gain experience in a US-based E-Commerce customer support process Friendly and supportive work environment Certificate of experience upon contract completion Weekly offs Job Profile As an E-Commerce Chat Support Associate you will be the first point of contact for customers via chat Your role is to ensure a smooth and satisfying customer experience by providing accurate and timely assistance You will be responsible for handling inquiries resolving complaints and guiding customers through orders returns refunds and product-related issues Key Responsibilities Respond to customer queries via chat in a professional and courteous manner Provide accurate information on orders products delivery timelines and policies Resolve customer complaints and escalate issues when required Maintain detailed records of interactions and ensure proper documentation Collaborate with team members to achieve daily targets and performance goals Follow company policies procedures and quality standards at all times Requirements Excellent English communication skills written and verbal Fast and accurate typing skills Positive attitude and problem-solving mindset Comfortable working in US rotational shifts Ability to handle multiple chats simultaneously and work under pressure Hiring Boundary Kalyan to Kurla Airoli to Panvel Airoli to Mira Road E Interview Process HR Round Operations Round Written Versant Test Freshers - this is your chance to kickstart your career in the E-Commerce industry How To Apply Contact 91 (phone hidden) Jay Only WhatsApp Email gracecareers02 gmail com Job Types Full time Permanent Fresher Pay Up to 20 000 00 per month Benefits Health insurance Paid sick time Provident Fund Education Bachelor s Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person