Customer Support Executive Responsibilities Interact with users via chat email and phone to resolve product-related queries and issues Master all features of our invoicing and payments software to provide accurate and efficient support Create and maintain support documents FAQs and knowledge base articles for user reference Collaborate with the product team to escalate and resolve complex issues Ensure timely and effective communication with users to enhance their product experience Strive to achieve high customer satisfaction and retention rates Qualifications Minimum 1 year of work experience in customer support or a related role Excellent written and verbal communication skills in English proficiency in Hindi for verbal communication Fast learner with the ability to grasp technical concepts quickly Proficient in typing and comfortable handling phone calls Strong problem-solving skills and a customer-oriented attitude Ability to work independently and as part of a team in a fast-paced environment Flexibility to adapt to changing priorities and schedules Job Types Full-time Permanent Pay 216 000 - 300 000 per year Benefits Adaptable schedule Health insurance Provident Fund Shift Day shift Education Bachelor s Preferred Experience Customer service 1 year Preferred Language English Preferred Work Location In person Job Types Full-time Permanent Pay 216 000 00 - 300 000 00 per year Benefits Health insurance Provident Fund Work Location In person

📌 Customer Support Executive (Gujarat)
🏢 Refrans
📍 Gujarat