Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health optimization on a global scale Join us to start Caring Connecting Growing together Primary Responsibilities Oversee the AI ML service lifecycle in production ensuring seamless management of model updates and versions Coordinate with relevant teams to facilitate the deployment and integration of new models and updates into the production environment Ensure compliance with ITSM standards and processes for incident problem and service request management according to enterprise ITSM standards Respond promptly to incidents related to AI model and data quality conduct root cause analysis and implement corrective actions Document incident retrospectives and maintain a comprehensive knowledge base for future reference Provide timely updates on high-priority issues to leadership and stakeholders ensuring transparency and effective communication Regularly collaborate with vendors e g Google Cloud TAM and development teams data scientists AI engineers etc to understand new requirements and AI solutions Work closely with these teams to resolve issues with existing implementations and ensure smooth operation of AI services Serve as the primary liaison between technical teams data scientists AI engineers etc and business stakeholders ensuring clear and effective communication Set up system health monitoring for performance availability and business functions Configure appropriate alerts to ensure timely detection of issues and document response actions for quick resolution Stay updated with advancements in AI and machine learning technologies to ensure the organization remains at the forefront of innovation Experiment with new tools and techniques to improve AI operations and contribute to developing best practices and standards for AI Ops Implement lessons learned and best practices to continuously improve the AI ML service Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regard to flexibility of work benefits and or work setting alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so Required Qualifications 4 year bachelor s degree in Computer Science Information Technology Computer Engineering from a recognized university or equivalent experience Proven experience as a Machine Learning Engineer or similar role in the industry Experience in AI Ops that includes AI ML Models quality monitoring and alerting AI ML Model development and continuous improvement incident triage troubleshooting monitoring continuous innovation Experience working with data analysis e g Splunk Dynatrace New Relic tools Experience working with AI technologies and cloud platforms Google Cloud Platform GCP Solid knowledge of GenAI models like Gemini GPT4 and traditional machine learning models from the NLP Deep Learning discipline Proficiency in Python development Solid incident management skills with a data-driven and analytical approach to diagnosing complex issues Proven excellent problem-solving and troubleshooting skills Ability to work collaboratively with a diverse team of engineers architects and developers Ability to work independently and in a team environment Preferred Qualifications Machine Learning certifications Experience in a Healthcare Payer enterprise Experience in training team members on machine learning technologies and applications Proficient in CRM platforms such as Salesforce Knowledge of data privacy regulations and practices Solid communication and project management skills Ability to work independently and in a team environment At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone - of every race gender sexuality age location and income - deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission