Job DescriptionCustomer Support Fresher – International Voice/Chat Process
NLocation: Pune
NWork Mode: Work from Office
NShift: Rotational Shifts (Including Night Shifts)
NJoining Preference: Immediate Joiners
NAbout the Role
nWeare seeking agile and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
NEligibility Criteria
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- Graduate in any discipline N
- Freshers and candidateswith up to 2 years of experience are welcome to apply N
- Excellent verbal and written communication skills in English N
- Strong interpersonal and problem-solving abilities N
- Comfortable working in rotational shifts, including night shifts N
- Ability to work effectively in a fast-paced environment N
- Immediate joiners will be preferred N

nKey Responsibilities
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- Handle customer interactions through phone, email, and chat channels. N




- Provide accurate and timely responses to customer inquiries. N
- Resolve customer concerns while ensuring a high level of customer satisfaction. N
- Maintain detailed and accurate records of customer interactions. N
- Collaborate with internal stakeholders to address customer issues effectively. N
- Adhere to service quality standards, productivity metrics, and company policies. N
- Identify customer needsand provide appropriate solutions. N
- Build and maintain positive customer relationships through professional communication. N

nRequired Skills
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- Excellent communication and customer service skills N
- Strong listening and comprehension abilities N
- Good analytical and problem-solving skills N
- Proficiency in basic computer applications and data entry N
- Ability to multitask and manage priorities effectively N
- Strong attention to detail and organizational skills N

nAppl

📌 Customer Specialist (India)
🏢 WNS
📍 India