We are seeking a highly organized and customer-focused Reservation Executive Reservation Manager to join our Sales Reservation office in Cochin The successful candidate will be responsible for managing room reservations responding to guest inquiries and ensuring a seamless booking experience for our guests Key Responsibilities Manage Room Reservations Handle room reservations cancellations and modifications via phone email and online booking systems Respond to Guest Inquiries Provide prompt and accurate responses to guest inquiries regarding room availability rates and hotel services Ensure Accurate Booking Information Verify guest information room assignments and special requests to ensure accuracy and efficiency Maintain Reservation Record Keep accurate and up-to-date records of reservations cancellations and no-shows Coordinate with Front Office Team Work closely with the front office team to ensure a smooth check-in check-out process and resolve any guest issues Stay updated with the hotel services amenities and promotions to provide accurate information to guests Handle bookings from OTA platforms and update availability as needed Work with the hotel Channel Manager to ensure real-time rate and inventory updates Requirements Experience in hotel reservations customer service or a similar role Familiarity with OTA platforms and hotel channel management systems Strong communication skills verbal in English Hindi and any 01 regional language Proficiency in WhatsApp Business email handling and basic computer operations Customer-focused mindset with problem-solving abilities Ability to work in a fast-paced workplace and handle multiple bookings simultaneously Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Work Location In person

📌 Reservation Executive (Kerala)
🏢 Le MontFort, Munnar
📍 Kerala