Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role Quality Assurance QA -Process Developer Management Trainee Assistant Manager The Quality Assurance QA Specialist is responsible for monitoring evaluating and ensuring the quality of processes and outputs within the organization The QA Specialist will work closely with various teams to enhance performance reduce errors and improve overall efficiency ResponsibilitiesIn this role you will be responsible for ensuring that the team meets established quality standards providing feedback and coaching to improve individual and team performance and maintaining compliance with company policies and procedures Monitor live and recorded calls to assess performance in areas such as soft skills product knowledge call handling adherence to processes and compliance requirementsCollaborate with training and operations teams to identify performance gaps and recommend improvement initiativesTrack and report on quality trends and key performance indicators KPIs regularlyIdentify trends gaps and areas of improvement in the customer service processEnsure compliance with regulatory and industry standards including data protection and customer privacyDeliver call quality feedback to Front Line Managers FLMs to support agent performance improvementAnalyze data to identify patterns and recommend process improvements to enhance overall service qualityReport interactions which does not comply with company policies regulatory requirements and industry standards Update and maintain QA documentation including evaluation forms and quality checklistsParticipate in regular calibration sessions to ensure consistency in quality evaluation across the team Qualifications we seek in you Minimum QualificationsBachelor s degree in business communication or a related field is preferred Preferred Qualifications SkillsStrong analytical skills with a focus on data-driven decision-makingAttention to detail and the ability to manage multiple tasks effectivelyProblem-solving skills and a proactive approach to identifying and resolving issuesCustomer Participant-focused mindset with a commitment to enhancing service deliveryProficiency in QA methods and tools with the ability to quickly learn new systemsAbility to work independently and as part of a teamStrong organizational skills with a focus on accuracy and efficiency Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovationMake an impact - Drive change for global enterprises and solve business challenges that matterAccelerate your career - Get hands-on experience mentorship and continuous learning opportunitiesWork with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a energetic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobManagement Trainee Primary LocationIndia-Bangalore ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 30 2025 1 57 07 AM Unposting DateMar 29 2026 6 57 07 AM Master Skills ListOperations Job CategoryFull Time