Job Summary Service Delivery Managers are responsible for establishing maintaining and managing strong relationships with Clearwater s clients serving as the main point of contact and ensuring ongoing client engagement from the daily user to decision maker level They are viewed by our clients as a trusted advisor solving complex investment reporting and portfolio accounting challenges and acting as a strong internal advocate on their behalf By maintaining knowledge of product enhancements and the changing investment accounting industry they play a crucial role providing valuable insights to empower our clients to optimize their investment operations ensuring client satisfaction and driving business growth Responsibilities Plans and oversees the fulfillment of accurate daily reporting support and service for clients ensuring quality servicing adherence to SLAs and operational performance in line with SOPs Coordinate and execute resolution of service incidents and escalation of technical issues Manages Client Engagement Model client health reporting including planning and leading remote and in-person client engagement meetings and driving platform usage Provides client training on best practices around daily operational trading support using Clearwater and advises how to leverage new features and enhancements Develops client relationships and expands network at those organizations understanding client business and product needs Provides guidance and mentorship to Analysts in the team Required Skills Working knowledge of financial services and investment accounting Working knowledge of structured products derivatives fixed-income securities etc Preferred Self-starter who proactively seeks out solutions and expertise Able to execute in a fast paced and sometimes ambiguous workplace Strong computer skills including proficiency in Microsoft Office Excellent attention to detail and strong documentation skills Outstanding verbal and written communication skills Strong organizational and interpersonal skills Exceptional problem-solving abilities Education and Experience Bachelor s degree in accounting or similar field or relevant experience in Investment Management Insurance FinTech Investment Accounting Financial Services or Investment Operations 3 years of relevant experience