JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through qualified growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Job Summary The Concierge serves as the primary point of contact for guests or residents providing exceptional service by handling requests offering information and ensuring a welcoming environment This role is key in enhancing the overall experience by delivering personalized assistance Key Responsibilities Greet guests residents warmly and assist with check-ins inquiries and special requests Provide information about local attractions dining entertainment and transportation Make reservations for restaurants tours and special events Coordinate deliveries valet services luggage handling and other amenities Handle guest complaints or concerns professionally and promptly Maintain a clean organized front desk or lobby area Liaise with housekeeping maintenance and other departments to ensure guest satisfaction Keep logs and records of services requests and incidents Qualifications High school diploma or equivalent hospitality or customer service training preferred 1-2 years of experience in a hotel residential or customer service environment Excellent communication interpersonal and problem-solving skills Professional appearance and demeanor Proficiency in MS Office knowledge of reservation systems is a plus Multilingual abilities are a bonus If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together