Customer Support Agent Bilingual EnglishVietnamese The Business Context You already use AI in many ways like deciding what products and services to order and it may be most familiar to you as a chatbot as an avatar-maker or as a way to unlock your screen But here s what AI may be able to help the world with finding medical diagnoses teaching you about scientific research and calculating the complexities of any function But like humans algorithms are what they eat They re only as positive as the rules they know and the data they re trained on We re the team that helps model these behaviors About the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry helping clients manage and optimize their retirement plans Job Overview We are looking for a bilingual customer-oriented support agent fluent in English and Vietnamese This role requires addressing customer inquiries via phone email and live chat focused on retirement plan support account integrations activations deactivations and technical troubleshooting While prior experience in retirement plans 401k IRA Profit Sharing Plans is beneficial it is not mandatory Key Responsibilities Provide prompt accurate and bilingual support via phone email and live chat ensuring a positive experience for both English and Vietnamese-speaking customers Assist with account activation integration troubleshooting and product-related inquiries Deliver accurate guidance on client s retirement plan offerings 401k IRA Profit Sharing Plans Troubleshoot technical issues and escalate complex cases as needed Utilize Zendesk Aircall and internal CRM systems for tracking managing and resolving customer interactions Collaborate with internal teams to escalate issues efficiently and improve customer service Qualifications High school diploma or equivalent a degree in Business Finance or IT is a plus Bilingual fluency in Vietnamese and English with strong verbal and written communication skills in both languages Previous customer service experience ideally within technical support or financial services Familiarity with retirement plans or financial account management 401k IRA is advantageous Proficiency in Zendesk and Aircall is preferred Excellent multitasking problem-solving and organizational skills in a fast-paced environment High attention to detail and ability to work both independently and as part of a remote team Must pass a background check Hours 45-50 hours per week 9-6pm US-ET Must be able to work US-East Coast New York Time Zone Compensation Type Hourly Rate 5 hour Employment type Contract Workplace type Remote Seniority level Entry Level

📌 Customer Support Agent - (fluent In Vietnamese) (New Delhi)
🏢 Invisible Agency
📍 New Delhi