Responsibilities Be the primary point of contact and build long-term relationships with customers Help customers through email phone online presentations screen-share training Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly quarterly initiatives to internal management Obtain in-depth product knowledge and give appropriate resolution to clients Forecast and track key account metrics Update job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations Enhance department and organization s reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyse customer s usage of product Responsible for working with the Sales team to on board and integrate new clients and developing existing client relationships To retrieve the subscription bill work closely with the Invoice departments Liaise between the customer and internal teams Assume current duties in order to make the entire operation simpler and more beneficial to all departments Requirements Proven account management or other relevant experience Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening negotiation and presentation skills Excellent verbal and written communications skills Bachelor s Degree in appropriate field of study or equivalent work experience Deep digital understanding Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity reliability and maturity Ability to prioritize among competing tasks Critical thinking and problem solving skills Expert at Microsoft Office Suite Google Apps and help desk support software Channel Manager OTA background added benefit Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Schedule Day shift Application Question s Do you have experience in Property Management Software Work Location In person