OpenGov is the leader in AI and ERP solutions for local and state governments in the U S More than 2 000 cities counties state agencies school districts and special districts rely on the OpenGov Public Service Platform to operate efficiently adapt to change and strengthen the public trust Category-leading products include enterprise asset management procurement and contract management accounting and budgeting billing and revenue management permitting and licensing and transparency and open data These solutions come together in the OpenGov ERP allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync Learn about OpenGov s mission to power more effective and accountable government and the vision of high-performance government for every community at Position Responsibilities We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of OpenGov s Atlassian ecosystem This role focuses on delivering scalable systems solutions that enable operational efficiency agility and visibility across the company - including R D Go-To-Market GTM and General Administrative G A functions You will be the principal owner of our Atlassian stack Jira Software Work Management Service Management Insights Asset Management Confluence and related integrations - working closely with stakeholders across departments to translate business needs into intuitive workflows improved data integrity and actionable insights This is a high-impact role where you will bridge business process understanding with systems expertise contributing directly to operations excellence technology integration and strategic initiatives across the organization A typical work week might comprise of Atlassian Systems Ownership 60 Lead administration and governance for Jira Confluence OpsGenie Statuspage and Asset Management across R D GTM and G A teams Design and implement best-practice workflows custom configurations automation and integrations to enhance collaboration reporting and team productivity Maintain system performance and quality standards across field configurations schema design custom fields plugins dashboards and automation rules Provide tooling support and training across functions and enable self-service reporting via dashboards templates and documentation Manage vendor relationships licensing upgrades and security across the Atlassian toolset Ensure tooling aligns with Agile GIST ITIL and SDLC practices across departments 40 Strategic Projects and Analysis Lead cross-functional systems initiatives integrating Jira with other business and technical systems e g GitHub CI CD pipelines Productboard Salesforce SonarQube Grafana Gather and analyze requirements from G A GTM and R D stakeholders to define scalable solutions that improve operational efficiency and user experience Develop and document business processes and workflows with a focus on optimization adoption and performance measurement Create and manage reporting frameworks to evaluate the effectiveness of tooling and process improvements Present insights and recommendations to departmental leaders and executive stakeholders to drive alignment and system adoption Heavily document maintain technical documentation with the environment Additional Professional Development Engage in continuous learning through company-sponsored training and certification programs Identify opportunities to expand your impact across adjacent business systems or data platforms Be part of a collaborative results-driven environment where you are empowered to innovate and lead change The candidate should enjoy solving complex problems and challenging the status quo for the capabilities of the solution offering Clear understanding and working knowledge of SDLC Principles and Software process Role Requirements 5 years experience administering and scaling Atlassian tools Jira Software JSM Confluence OpsGenie Asset Management etc Experience integrating Jira with technical and business systems e g GitHub CI CD Salesforce observability tooling Strong analytical skills and experience converting business processes into effective systems solutions Knowledge of Agile and scaled Agile methodologies SAFe GIST ITIL frameworks and SDLC best practices Proven ability to manage cross-functional initiatives gather requirements and lead implementation with minimal oversight Excellent communication skills capable of interfacing with technical and non-technical audiences across departments Background in SaaS enterprise software or technology consulting preferred Familiarity with cloud environments AWS or Azure and CRM systems e g Salesforce is a plus Atlassian certifications preferred Why OpenGov A Mission That Matters At OpenGov public service is personal We are passionate about our mission to power more effective and accountable government Government that operates efficiently adapts to change and strengthens public trust Some people say this is boring We think it s the core of our democracy Opportunity to Innovate The next excellent wave of innovation is unfolding with AI and it will impact everything-from the way we work to the way governments interact with their residents Join a trusted team with the passion technology and expertise to drive innovation and bring AI to local government We ve touched 2 000 communities so far and we re just getting started A Team of Passionate Driven People This isn t your typical 9-to-5 job we operate in a fast-paced results-driven environment where impact matters more than simply clocking in and out Our global team of 800 employees is united in our commitment to challenge the status quo OpenGov is headquartered in San Francisco and has offices in Atlanta Boston Buenos Aires Chicago Dubuque Plano and Pune A Place to Make Your Mark We pride ourselves on our performance-based culture where every employee is encouraged to jump in head-first and take action to help us improve If you have a great idea we want to hear it Excellent performance is recognized and rewarded and we love to promote from within Benefits That Work for You Enjoy an award-winning workplace with the benefits to match including Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401 k with company match USA only Paid parental leave wellness stipends and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches

📌 Sr. Business Systems Analyst (Pune)
🏢 OpenGov
📍 Pune