We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist In this role you will be the primary point of contact for our global customer base providing exceptional support and resolving issues through a variety of channels primarily live chat and phone calls The ideal candidate will be a compassionate problem-solver with excellent communication skills and the ability to work in a fast-paced international environment Job Title International Customer Support Specialist Chat Voice Job Summary We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist In this role you will be the primary point of contact for our global customer base providing exceptional support and resolving issues through a variety of channels primarily live chat and phone calls The ideal candidate will be a compassionate problem-solver with excellent communication skills and the ability to work in a quick-paced international setting Key Responsibilities Customer Interaction Respond to and resolve customer inquiries issues and requests promptly and professionally via live chat email and inbound outbound phone calls Problem Resolution Diagnose and troubleshoot a wide range of customer problems including technical issues billing inquiries product questions and service-related concerns Product Knowledge Develop and maintain a deep understanding of our products services and company policies to provide accurate and comprehensive information to customers Escalation Identify and escalate complex or unresolved issues to the appropriate internal teams while ensuring the customer is kept informed Customer Advocacy Act as a brand ambassador advocating for the customer s needs and providing feedback to internal teams to help improve products and services Team Collaboration Collaborate with team members and other departments to share knowledge improve processes and ensure a seamless customer experience Performance Metrics Meet and exceed individual and team performance metrics such as first-contact resolution rate customer satisfaction CSAT scores and average handle time Job Types Full-time Permanent Fresher Pay 16 000 00 - 22 000 00 per month Benefits Commuter assistance Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule Night shift Rotational shift Supplemental Pay Joining bonus Overtime pay Shift allowance Work Location In person

📌 International Voice/ Nonvoice Support (Karnataka)
🏢 Yallan Recruiting solutions
📍 Karnataka