Job Title CRM Executive - Residential Projects Department Customer Relationship Management Location Chennai Reports To CRM Manager Sales Head Experience 2-6 years Real Estate - Residential segment preferred Job Summary We are seeking a dedicated and detail-oriented CRM Executive to manage end-to-end customer relationship processes for residential projects The ideal candidate will be responsible for maintaining excellent customer satisfaction post-booking ensuring timely coordination for documentation payments possession and addressing customer queries with professionalism Key Responsibilities Act as the primary point of contact for customers post-booking until handover Ensure accurate documentation and verification for booking agreements registration and possession Track customer payments send timely reminders and coordinate with the finance team for receivables Coordinate site visits handover schedules and snag list resolutions Maintain updated records in the CRM software and generate periodic status reports Handle and resolve customer complaints queries and grievances in a timely and courteous manner Liaise with internal departments such as Sales Legal Projects and Finance to ensure smooth operations Share regular project updates construction progress and milestone communications with customers Assist in organizing customer engagement events and feedback collection post-handover Ensure adherence to RERA guidelines in all customer-facing activities Desired Candidate Profile Graduate in Business Administration Marketing Real Estate or equivalent Minimum 2 years of experience in CRM customer service roles in residential real estate Job Types Full-time Permanent Pay 25 000 00 - 50 000 00 per month Perks Cell phone reimbursement Health insurance Provident Fund Schedule Day shift Supplemental Pay Performance bonus Work Location In person

📌 Crm - Executive (Tamil Nadu)
🏢 Hi Living Projects
📍 Tamil Nadu