Grapes Innovative Solutions is a 25-year-old leading IT software development company specializing in healthcare technology Our flagship product Grapes HMS powers over 300 hospitals and clinics across India We are committed to transforming hospital operations through cutting-edge reliable and user-friendly digital solutions Role Overview The Junior Network Engineer plays a crucial role in supporting the Support Implementation team by ensuring seamless client operations related to IT infrastructure The role demands quick responsiveness to both online and on-site technical issues faced by our hospital clients This is a dynamic field-facing role that blends customer support system troubleshooting and basic networking Key Responsibilities Assist in the installation configuration and maintenance of LAN WAN and wireless networks in hospital environments Respond to client-reported issues related to network connectivity IP configuration router modem setup printer integration etc Provide technical support during software deployment upgrades and integrations of Grapes HMS Troubleshoot hardware issues such as switches access points biometric devices and thin clients Coordinate with the software support team to identify and resolve system-related problems quickly Conduct on-site visits to hospitals clinics for physical inspection setup and problem resolution Maintain logs documentation and incident reports for all support interactions Educate and support hospital IT staff end-users for optimal network practices Ensure minimal downtime by providing timely and efficient resolution of network-related issues Qualifications Skills Required Diploma Graduate in Computer Science IT or related field 1-2 years of hands-on experience in network support or IT field support roles Solid understanding of basic networking principles TCP IP DNS DHCP switching routing Familiarity with Windows Linux environments and hospital peripheral hardware Ability to diagnose network and system issues methodically and independently Good communication skills in English and Malayalam Hindi is a plus Willingness to travel frequently to client hospitals and work odd hours including weekends if required A customer-first attitude patience and accountability under pressure Preferred Previous experience in a hospital or clinical IT setting Knowledge of healthcare IT infrastructure such as HIS integration and patient data networks Why Join Us Be part of a mission-critical industry that directly supports hospitals and healthcare delivery Work with a dedicated team in one of the most respected HMS platforms in India Opportunities to learn grow and move up within the Support Implementation team For any further details or clarifications call us on 86069 84847 Job Types Full-time Permanent Pay 14 000 00 - 16 000 00 per month Benefits Paid time off Provident Fund Schedule Day shift Work Location In person