Shrinithi Insurance Broking Private Limited is a customer-centric insurance service provider specializing in health life motor general insurance across Chennai Tamil Nadu region We emphasize fast empathetic support powered by knowledgeable agents Job Summary As a Voice Process Executive Insurance you ll handle inbound and outbound insurance-related calls supporting claims policy inquiries billing and customer service for international clients Your focus clear communication accuracy in claim handling and customer satisfaction Key Responsibilities Handle customer calls regarding insurance policies claims or billing inbound outbound Capture claim details verify documentation and update CRM or claim systems Liaise with insurance providers policyholders or third-party stakeholders to follow up on claims or subrogation matters Respond empathetically to customer concerns and resolve issues as per SOP Escalate complex or high-value cases as needed Identify crosssell or upsell opportunities if aligned with role scope All state Prioritize call queues and meet SLA ticket resolution targets Maintain detailed notes and reports in claim-tracking systems Qualifications Skills Graduate or diploma 12th Bachelor s preferred 0-3 years experience in insurance claim processing healthcare voice process or BPO roles Excellent English communication skills regional language fluency e g Tamil is a plus Strong problem-solving attention to detail and basic computer proficiency MS Office CRM tools Empathy patience and listening skills for sensitive customer situations Flexible to work rotating shifts including night shifts where required Insurance licensing or willingness to complete product training as per regulatory requirements Compensation Benefits Competitive fixed salary 1 80L-2 5L CTC entry-level depending on experience and skillset Performance-linked incentives or variable pay Benefits Provident Fund health insurance ESI if applicable cab or travel allowance for shift hours Opportunities for career progression team lead quality analyst claims specialist etc Training programs skill workshops and regular feedback Why Join Us Direct impact on client satisfaction and claims turnaround Work with industry-level SOPs and systems gain domain expertise in insurance processing Empathetic work environment valuing continuous learning Growth trajectory within the insurance operations or customer success divisions How to Apply Contact HR (phone hidden) (phone hidden) Job Types Full time Permanent Pay 13 000 00 - 17 000 00 per month Benefits Provident Fund Schedule Day shift Morning shift Supplemental Pay Yearly bonus Application Question s Are you interested in Voice Process Work Location In person Speak with the employer 91 (phone hidden) Application Deadline 26 08 2025 Expected Start Date 26 08 2025

📌 Voice Process Associate (Tamil Nadu)
🏢 Shrinithi Insurance Broking
📍 Tamil Nadu