Key Responsibilities Raise support tickets based on client issues and follow up until resolution Assign tasks to the respective team members or departments Make regular feedback or follow-up calls to clients regarding their issues Maintain proper records of support requests and resolutions Ensure timely updates to clients regarding the status of their issues Coordinate internally with different departments to ensure smooth handling of tasks Maintain reports and logs in Excel or Google Sheets Identify repeated issues and escalate them to senior management Ensure high client satisfaction through prompt and explicit communication Support the team in managing SLAs and service timelines Requirements Minimum 1 year of experience in support coordination or operations role Good communication skills verbal written Basic knowledge of Microsoft Excel or Google Sheets Ability to multitask and prioritize tasks efficiently Strong organizational and follow-up skills Customer-oriented attitude with problem-solving ability Preferred Skills Experience with ticketing systems Knowledge of service workflows and basic reporting Experience in client handling or support coordination Job Type Full-time Pay 15 000 00 - 20 000 00 per month Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden)