Job Summary The Ministry of Skin is seeking an experienced and knowledgeable Counsellor with exceptional communication skills to join our team The Counsellor will be responsible for providing comprehensive information about our services to clients guiding them through their options and facilitating the sales process The ideal candidate will possess a background in sales excellent interpersonal skills and the ability to build trust and rapport with clients Experience - Healthcare 2 years Key Responsibilities 1 Financial Consultation Transparency Educate patients about treatment costs package options and available discounts Provide personalized financial counseling to help patients understand the best payment plans for their needs Clearly explain refund policies installment plans and financing options if available Address any financial concerns and ensure patients feel comfortable with their decisions 2 Payment Plans Financing Assistance Assist patients in choosing installment plans EMI options or third-party financing services Work with banks or financial partners to facilitate easy payment solutions Guide patients through insurance eligibility if applicable for specific procedures 3 Revenue Growth Treatment Conversions Increase treatment acceptance rates by providing flexible payment options Work with the front desk and doctors to ensure patients are aware of package deals and promotions Develop and implement strategies to improve revenue collection efficiency 4 Billing Documentation Management Ensure accurate billing invoices and payment tracking Maintain patient financial records and follow up on pending payments Ensure compliance with clinic policies and legal financial regulations 5 Patient Relationship Management Build trust with patients by providing honest financial advice Handle sensitive financial discussions with empathy and professionalism Work closely with doctors management and front desk staff to ensure a seamless experience Key Performance Indicators KPIs Increase treatment acceptance rates by 25-30 through effective financial counseling Reduce outstanding payments and improve collection efficiency Enhance patient satisfaction scores by providing clear and flexible financial options Improve repeat bookings by promoting cost-effective treatment plans Required Skills Qualifications Experience in medical billing finance or healthcare counseling Robust communication and interpersonal skills to handle financial discussions with sensitivity Knowledge of payment processing systems financing options and clinic billing software Ability to work collaboratively with doctors and clinic staff to enhance patient experience Deadline for Applications - The Ministry of Skin values diversity and inclusion in the workplace and encourages individuals from all backgrounds to apply We appreciate all applicants for their interest in joining our team and will contact only those selected for an interview Job Type Full-time Pay 22 703 93 - 43 155 30 per month Education Bachelor s Preferred Experience total work 1 year Preferred Counselling 1 year Preferred Language English Preferred Work Location In person