Job DescriptionAs part of scaling Digitide's Collections charter for US clients within International BPM, we are hiring a Consulting Director to serve as the Collections service line leader and domain SME driving consultative sales, solutioning, and high-margin growth for first- and third-party collections and payments. This is an advisory and client-facing role — partnering closely with delivery, presales, and alliances teams to bring deep US collections domain credibility to deals and client relationships, and to shape AI-led modernization (digital-first contact strategies, propensity-to-pay models, agent-assist tools, and automation).
NKey Responsibilities
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- Serve as the US Collections/Payments domain SME across consultative sales, solutioning, and presales — shaping proposals and client conversations with deep sector and regulatory context (FDCPA, CFPB, TCPA, state-level collections regulations). N
- Define and advocate forthe AI-led and platform centric collections modernization roadmap — propensity-to-pay models, multi-channel orchestration, and agent-assist tools.



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- Be the client-facing domain voice in key account conversations, QBRs, and growth discussions across EN US clients. N
- Identify and drive high-margin growth opportunities and current client pursuits (NN), partnering with presales on deal solutioning and transition planning for new logos. N
- Support delivery teams with domain expertise on collections strategy, quality, and compliance. N
- Ensure engagement approaches align to US regulatory and compliance requirements (FDCPA, CFPB, TCPA, data privacy) across all client conversations. N
- Build and strengthen alliances and an ecosystem of technology partners relevant to collections and payments modernization (digital payment/nudge providers, AI/analytics vendors). N
- Represent Digitide in US collections/payments-focused analyst and industry forums. N

nQualifications:
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- 10–15 years of experience in BPM/collections operati

📌 Director Us Collections (India)
🏢 Digitide
📍 India