Job DescriptionRole: Customer Support Executive / Sr. Executive
NExperience: 2–3 Years | CTC: ₹3.5–4.2 LPA /Location: ChennaiShift: Night Shift – 7:00 PM to 4:00 AM | Working Days: Monday–Friday
NKey Responsibilities:
NHandle customer queries via email, chat, and phone related to orders, shipments, returns, refunds, and payments.
NManage and track customerorders, coordinating with warehouse, logistics, and operations teams for timely delivery.
NResolve issues related todamaged/lost shipments, delivery delays, returns, refunds, exchanges, and payment concerns with minimal escalation.
NEnsure customer queries are resolved within defined SLA/TAT while maintaining accuracy and professionalism.
NMaintain accurate CRM records, support tickets, customer interactions,



and order/shipment updates
NFollow up on pending cases and ensure timely closure to maintain high customer satisfaction.
NCollaborate with internalteams to improve order fulfillment, customer service processes, and overall customer experience.
NRequired Skills:
NExcellent verbal and written communication
NStrong email handling andcustomer service skills
NGood knowledge of MS Excel
NCustomer complaint handling & issue resolution
NCRM / ticketing system knowledge
NStrong follow-up, coordination, and problem-solving skills

📌 Customer Support Executive (India)
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📍 India