Job DescriptionRole Summary
NThe Program Manager will be the operational glue between Chai Point's Supply Chain (SCM), Finance/Billing, Collections, and Account Management teams — and, where needed, the customer's own procurement/finance stakeholders — for every new large account and every material site-addition cycle. The mandate is simple to state and hard to execute: no site should sit un-invoiced or unpaid because of a coordination gap.
NThis is an execution and process-ownership role, not a strategy role. Success is measured in cycle-time reduction, POD-to-invoice turnaround, and collections DSO for new accounts — not in decks produced.
NKey Responsibilities
n1. End-to-End Onboarding Coordination (Large Accounts)
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- n
- Own the onboarding playbook for every recent large account (defined as accounts with multi-site, phased rollout commitments) from contract signing through first invoice realization. N
- Build and maintain a live tracker (sites committed → sites installed → POD received → invoice raised → payment collected) per account, visible to SCM, Finance,



and Account Management. N
- Proactively flag and resolve bottlenecks before they cascade — e.G., installation completed but POD pending, POD received but invoice format mismatch, invoice raised but customer PO reference missing. N

n2. SCM–Finance Coordination
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- n
- Work with SCM to ensure installation schedules are matched with POD collection SLAs (i.E., POD capture is built into the installation workflow, not chased after the fact). N
- Work with Finance/Billing to align invoicing cycles with POD availability and customer-specific invoicing calendars (many large customers run monthly cut-offs, three-way match requirements, or portal-based invoice submission — e.G., Ariba/Coupa-type systems). N
- Maintain a standard document checklist per customer (PO format, GRN/POD format, invoice format, TDS/GST documentation requirements) so onboarding doesn't restart from scratch for every account.

📌 Program Manager (Bengaluru)
🏢 Chai Point
📍 Bengaluru