Position Summary
Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.
This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day
management aspects that the post requires.
Education and Qualifications
- >=8 years of IT or related domain.
- Excellent written and verbal communication skills.
- Education: Graduate (Any stream) preferably in computer science or related field.
- Experience with Managed Service Providers or MSP platform companies

Responsibilities
- Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
- Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3)



to deliver a first-class service.
- Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
- Ensure all Managed Service provisions are delivered on time and following

ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders.
- Set transparent objectives, evaluate progress against objectives, and instill a performance- oriented culture with a focus on accountability.
- Conduct monthly one-on- one with individual team members as well as quarterly reviews.
- To monitor and record attendance and manage issues as appropriate.
- Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders.
- Troubleshooting on Wintel, Firewall, and messaging (Office365 and Exchange Servers).
- Monitoring backups.
- Tro

📌 Associate Technical Lead (Chandigarh)
🏢 Innovation Technology By Design
📍 Chandigarh