Job DescriptionAbout the job
NQualification:
NMBA or a PG Diploma in Management or related field
NResponsibilities:
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- Support the implementation of grievance redressal processes and maintain accurate records of customer feedback and complaints. N
- Monitor and track complaint resolution timelines to ensure compliance with organizational and regulatory requirements. N
- Prepare reports, MIS, and presentations related to complaint management. N
- Assist in ensuring adherence to relevant regulatory guidelines and company policies related to customer service. N
- Engage with industry stakeholders, delegates, and members for participation in events, programs, and initiatives. N
- Assist in sponsorship outreach, delegate acquisition, membership drives, and tele-calling activities to support organizational objectives. N
- Coordinate event logistics, stakeholder communication,



documentation, and other administrative activities for smooth project execution. N
- Maintain robust relationships with internal and external stakeholders through regular communication and follow-ups. N

nDesired Candidate Profile
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- 0-2 years of experience in Customer Service, Operations, Client Relations, Business Development, or Event Coordination. N
- Strong communication and interpersonal skills. N
- Good knowledge of MS Office (Excel, Word, PowerPoint). N
- Ability to multitask and coordinate with multiple stakeholders. N
- Strong organizational and problem-solving skills. N
- Willingness to learn and work in a dynamic environment. N

📌 Executive- Corporate Affairs (Delhi Division)
🏢 ASSOCHAM (The Associated Chambers of Commerce and Industry of India)
📍 Delhi Division