Virtual Lab Tech is a leading provider of innovative healthcare solutions, committed to delivering high-quality services that enhance patient care and streamline healthcare operations. With a focus on leveraging technology and expert knowledge, Virtual Lab Tech partners with healthcare organizations to optimize workflows, improve patient engagement, and ensure compliance with industry standards. Our team comprises dedicated professionals passionate about transforming healthcare through data-driven insights and exceptional customer support. We pride ourselves on maintaining a collaborative and inclusive work environment that fosters growth, learning, and excellence in service delivery.
About The Role
We are seeking diligent and empathetic Customer Support Representatives to join our dynamic team supporting a US Healthcare client. This role involves managing patient and provider interactions via voice and non-voice channels, ensuring that all communications adhere strictly to US healthcare compliance and privacy standards, including HIPAA regulations.
The ideal candidate will possess excellent communication skills, a strong understanding of healthcare processes, and a customer-centric approach to problem-solving. As a vital link between the healthcare provider and the patient, you will play a crucial role in delivering seamless support, resolving queries efficiently, and maintaining the integrity of sensitive information.
Qualifications
To qualify for this position, candidates should have a minimum of high school diploma or equivalent. Prior experience in US healthcare customer support is preferred, along with a good understanding of healthcare terminology such as insurance, claims, copayments, and deductibles. Fluency in spoken and written English is mandatory. Candidates must have a reliable Windows 11 laptop, high-speed internet connection, and a quiet, professional workspace suitable for work from home. Willingness to work night shifts aligned
📌 Customer Service Representative (India)
🏢 FetchJobs.co
📍 India
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