Job title: Team L ead_ Content Moderation

Working Location: Kolkata, India.

Job Description:

Our International company is seeking TL for Content Moderation in India. Ideal candidates can adapt and are well-known for quick-moving and last-moment change.

Key Responsibilitie
- Manage, inspire, and mentor a group of content moderators along with TLs.
- Hold regular team meetings, evaluate performance, and offer helpful criticism.
- Manage escalations and challenging situations while advising and supporting moderators.
- Make sure that all content moderation tasks are completed smoothly and effectively.
- Keep up with platform rules and regulations and make sure the team follows them.
- Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
- Implement quality assurance procedures to uphold strict criteria for moderation.
- To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
- Conduct briefings & process updates to the team to improve their abilities.




- Work together to update and improve the content rules and policies with the content policy team.
- Inform the moderation of any modifications to the policy.
- Manage client escalations and reverts to the client mails immediately.
- Should make himself approachable for moderators.
- Report any issue, challenges directly to the reporting manager immediately.
- Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
- Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
- Assisting the team members in identifying trend analysis and establishing call center goals.
- Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shar

📌 Team Lead For Non Voice Process (Kolkata)
🏢 Gear
📍 Kolkata