Job Summary
Synechron is seeking an experienced Production Support Engineer to ensure the stability, security, and performance of key capital markets, banking, and trading systems. This role involves providing advanced support for enterprise trading platforms, market data feeds, and settlement systems, with a focus on incident resolution, troubleshooting, and system optimization. The incumbent will support a 24/7 operational setting, collaborate with cross-functional teams, and implement automation initiatives to enhance system reliability and efficiency.

Software Requirements
- Required:
- Strong hands-on experience with Unix/Linux administration, scripting (Shell, Python), and log analysis
- Expertise in SQL (complex joins, query optimization) using databases such as Oracle, SQL Server, or similar
- Experience managing batch processing tools such as Control-M
- Familiarity with monitoring tools like Geneos, AppDynamics, or Splunk
- Knowledge of microservices architecture supporting financial platforms
- Understanding of ITIL framework and processes for incident, change,



and problem management
- Preferred:
- Support experience with trading platforms such as Calypso, Murex, Apex, or similar systems
- Exposure to cloud environments (AWS, Azure, GCP) supporting enterprise systems
- Experience with automation tools and scripting for support processes (Ansible, Terraform)

Overall Responsibilities
- Act as Level 3 escalation point for mission-critical trading, risk, payments, and settlement incidents, ensuring rapid resolution and minimal downtime
- Perform deep troubleshooting across application, middleware, database, and infrastructure layers to identify root causes
- Support trade lifecycle processes, including trade capture, validation, settlement, and reporting
- Maintain detailed incident logs, RCA documentation, and support dashboards
- Support deployments, patches, and system upgrades, validating post-deployment stability
- Collaborate with development, inf

📌 Production Support (Pune)
🏢 Synechron
📍 Pune